SAD (Single Administrative Document)

The SAD is proof of release of the consignment by the customs office. The SAD is issued for companies free of charge for shipments over 150 EUR.

SRDS (Super Reduced Data Set)

SRDS is a simplified customs document on the release of a consignment by the customs office. SRDS is issued free of charge for shipments up to 150 EUR.
At the importer request DHL Express can issue an import customs declaration (SAD) for shipments up to 150 EUR for a fee of 300 CZK excluding VAT.


A duty is a fee paid to the state and the European Union if the value of a consignment exceeds 150 EUR. Its rate is determined by the HS Code based on the type of goods (type of goods, material, country of origin, etc.). Tariff rates can be found in the Taric customs administration application. The amount of the tariff rate of the item is the same for all countries of the European Union.

Duty calculation: Value of goods + transport costs to the borders of the European Union (from a non-EU country to the EU borders) + other costs paid abroad (packaging, handling, insurance, etc.)


VAT is a fee paid to the state. The amount of VAT is determined by the VAT Act according to the category of goods. In the Czech Republic we have three VAT rates, namely 21% (most goods) 15% (mostly food and food products) 10% (mostly medicines, medical supplies, books and printed products)

More information in the VAT Act


TARIC is an application of the customs administration to determine the HS code of goods, anti-dumping duties, etc ..

You can find it on the page:

or you can use the link:

EORI number

EORI is an identification number required for customs purposes, which must be set up by both private individuals and companies. It is assigned by the customs administration.

Private person must generate it for each shipment separately at the link:

Companies must have EORI number assigned by the customs administration office, either by request via the Internet at this link: (the customs office has up to 14 days to assign ) or a personal visit to the customs office (in this case, the EORI number is normally assigned within one day).

More information can be found on the website of the customs administration:

Powers of Attorney, POAS

Powers of attorney are required so that DHL Express can represent you in customs proceedings.

For companies, they are usually closed on the first shipment transported via DHL Express, and if there is no change in the company's information in the Commercial Register or the closing of an account with DHL Express, then these powers of attorney are permanent.

DHL Express has two types of powers of attorney - direct and indirect. Companies are required to conclude both types of proxies. For private individuals, filling out our DHL4U form is in most cases considered a power of attorney. However, there are exceptions for certain commodities (alcohol, food, etc.) when it is necessary to fill in the power of attorney directly from the client.

Indirect Representation (NPOA) standard power of attorney, we need it in most cases where the shipment is simplified.

Direct representation (PPOA) is only needed for commodities that require it. These are "risky commodities", such as weapons, paintings, military equipment, etc. In general, it is necessary to say that such commodities need to be physically cleared at the customs office.

There is also a one-time contract for self-employed.

Transit accompanying document, TDD, T1

This type of customs is used when the company does not wish to ship the shipment via DHL Express. In this case, the client will arrange another customs forwarding, which will clear the consignment at the customs office chosen by him or use the services of his own customs declarants (if he has his own customs warehouse). The given forwarding company can choose at which customs office it wishes to clear the consignment. The consignment is then transported to its destination under the T1 document. DHL Express must be informed of the end of the transit by the deadline indicated on the transit accompanying document (usually within 3 calendar days) of its issuance and release of the consignment under the T1 customs office. Issuance of a transit accompanying document is charged at 1,100 CZK excluding VAT. Private individuals do not have the option of using this method of customs clearance.

Handover protocol, PP

The handover protocol is used if the client does not wish to clear the shipment via DHL Express. The goods must be cleared at the customs office to which the consignment belongs (Prague Zdiby - Pražská 180, 250 66 Zdiby; Brno - Řípská 9,672 06 Brno; Ostrava Mošnov- Gen. Fajtla 372,742 31 Mošnov) and the goods remain in our customs warehouse until its customs clearance. After the end of the customs procedure at the customs office, it is necessary to send a customs clearance document (SAD) to the email address specifying whether the client wishes personal collection at our branch (Ostrava Mošnov -, Areál leteckého Cargo, module 8; Brno - Brno-Turany Airport, Prague Zdiby - Parkerova 626, Klecany) on the same day, or delivery to the address the next working day. The handover protocol is charged for companies in the amount of 300 CZK without VAT according to our price list. It is issued free of charge for private persons.


IOSS is a service where a foreign e-shop is registered for VAT in the territory of the European Union and thus sells its goods with VAT. In order for the service to be recognized by the customs office, the IOSS must be indicated on the invoice and entered into the system by the sender before the consignment is dispatched. It is only valid for shipments for private individual up to 150 EUR. In other words, IOSS means that the consignee no longer pays VAT when the consignment is cleared in the Czech Republic, as he paid it when purchasing the goods themselves.

DTP (Duties and Taxes Paid)

DTP is a service where the sender (or third party) undertakes to pay all customs duties that arise on customs clearance if the consignment is cleared through DHL Express. This service must be specified by the sender on the consignment note. VAT payers pay VAT through their accounting, VAT is not re-invoiced to the sender. If the company has a Paid Contact service set up before clearing the shipment, then this fee is charged to the recipient, as this is the setting of the company and does not relate directly to the customs process of the shipment.

DTU service

DTU is the most frequently used service. You will also find it on the consignment note, in which case the consignee pays the customs duties.

Requested contact before customs clearance (paid notification)

This is a service that only a company can set up with us. Thanks to this service, the company will receive our DHL4U form to provide information on customs procedures for each shipment, so the recipient can check the documents from the sender before clearing the shipment and thus avoid any complaints. The paid notification is charged at 300 CZK without VAT for each consignment contacted in this way. The shipment is not cleared through customs until we obtain information from the consignee for customs clearance.