DELIVERY SPEED
Europe: 1 day
Worldwide: 2-3 days
How long do your customers need to wait for their shipments? With DHL Express it takes 1 day all around Europe and 2-3 days to Americas or Asia. Surprisingly high portion of clients prefer faster delivery over slower, more economical options.
Give your customers a choice! Give them the ability to select the type of delivery they want and need, give them the option of express shipping, they will appreciate it.
We can pick up the shipment in only an hour after the order was made and deliver it the next working day right to your customer’s door.
FLEXIBLE LAST MILE DELIVERY
We deliver 97 % of the shipments on the first attempt.*
Your customers can choose specific hour, day, address for the last mile delivery. They can select home address, their office or an option of a parcel box. Our ODD service gives them full control of their package. And the best part of it? It is completely free of charge for your e-shop.
From their phones or laptops, your customers fully control the last mile process. It means that you don’t need to worry about undelivered parcels and unhappy customers.
* Shipments with activated ODD service
CUSTOMER SERVICE
We pick up 90 % of incoming phone calls within 10 seconds.*
International shipping can be easier and faster than you might think. You hand us the package and we take care of everything. No more WISMOs (where is my order) for your helpdesk.
We will not only deliver your products internationally but we will also take care of the communication with the customer regarding the shipment. No matter the language.
* We make over 20 thousand calls a month
INTERNATIONAL LOGISTICS FOR E-SHOPS FOR HALF THE PRICE
Europe
Send today, deliver tomorrow
Rest of the word (except for Europe)
Delivery in 2 to 3 days
PRICE OFFERING FOR YOUR E-SHOP
Fill this form out and get a customized pricing offer for your e-shop. The same way you tailor your services to your customers, we want to understand your business first to make sure we tailor our service proposition and pricing to your unique needs. For that reason, we will present a pricing offer after a short phone call. We guarantee at minimum a 50% discount to the official transportation costs.*
Fill out this form and we will be in touch with you shortly.
* 50% from the published tariff that is publicly available at DHL Express Czech Republic
DHL EXPRESS E-COMMERCE SERVICES AVAILABLE TO E-SHOPS Why is DHL Express the right choice in case you decide to go international?
Online Tracking / Shipment monitoring:
When you hand over the package to our courier, your customer receives an SMS or an email with a link to track the shipment. Customer monitors the package as it goes through our network, but also the last mile delivery can be amended here.
Drop off spots and parcel shops
If you customers do not want the shipment to be delivered to their home or their office, they can pick up the shipments from more than 85 thousand parcel shops globally.
Customs
Are you going international? Don’t worry about the customs. We can help you with the product HS code, EORI number, customs documentation or even finding out the customs debt. We can cover the customs process for you in all its complexities.
Returns
Do you have returns? It is important to have a clear and transparent returns policy in place, especially when dealing with international clientele. We can help you set up the right process and/or simplify it.
Easy IT integration
Your customer enters their full shopping cart, selects DHL Express and after they pay and you confirm the order, all the data flow smoothly to us. Our IT specialist will support your integration, either directly via an API, or via an existing e-commerce platform (such as Shopify, Magento, eBay, WooCommerce etc.). More info can be found here.
85 200 pick up points worldwide
Blog
Tips and tricks for all e-shops, no matter their size, revenue and expansion phase. Do you operate on the local market just now, or do you ship internationally and you seek for new customers? We will help you not only with logistics but also with the newest trends from the world of e-commerce.
Tipy pro úspěšný prodej na Amazonu od EXPANDA
DHL Express převáží vzorky biologického materiálu pro společnost Leeaf
Jak expandovat do zahraničí? Začněte prodávat na Amazonu
CONTACTS
E-commerce manager Martin Dostál
tomas.pravda[at-sign]dhl[dot-sign]com
References of e-shops
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„Alensa je jedním z třech největší evropských hráčů, v oblasti eye care. Pokud se máme držet na špici, potřebujeme i ty nejlepší partnery na straně našich dodavatelů a spolupracovníků. To je hlavní důvod, proč už řadu let spolupracujme s DHL Express. Vše funguje skvěle a spolehlivě, od technologické stránky, přes kvalitu a rychlost doručení, až po profesionální, ale i lidský přístup kolegů na straně DHL. Jejich řešení patří k nejlepším možným na trhu.“
Alensa.cz
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„S DHL sme nadviazali spoluprácu pre doručenie do celého sveta a pomáha nám obslúžiť zákaznikov aj mimo EU.“
Footshop.cz
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„My v SatoshiLabs jsme se službami DHL Express spokojeni, kurýři jsou příjemní, domluva bezproblémová. Prostě všechno funguje, jak má.“
Trezor.io
Customer references
„Dobrý den, chtěl bych Vám a Vaší společnosti tímto složit tak hlubokou poklonu za služby, které poskytujete, jak je to jen možné. Včera krátce před druhou hodinou odpolední jsem v e-shopu Absolute Snow (UK) objednal pár lezecké obuvi. Pro přepravu jsem zvolil možnost DHL Worldwide express.
To, že to byla skvělá volba, se ukázalo již pouhou hodinu po uzavření objednávky na e-shopu, kdy bylo potvrzeno převzetí zásilky. Překvapení narostlo ještě více krátce před devátou hodinou večerní, kdy bylo patrné, že zásilka je zpracovávána na letišti Heathrow, a současně dorazilo potvrzení, že doručeno bude dnes. Též bezchybně zafungovala možnost zanechat zásilku na vrátnici, což je u mého povolání velmi vítané. Shrnuto a podtrženo - od chvíle, kdy Vaše společnost převzala mou zásilku v Anglii, do úspěšného doručení neuplynulo ani celých 24 hodin.
To je až surreálně perfektní práce, která ve svém výsledku zdaleka předčila všechny mé dosavadní zkušenosti, jak s doručováním vnitrostátním, tak mezistátním, včetně těch, které jsem až doposud považoval za bezchybné.
Ještě jednou díky.“
Z. Ř.